Frequently Asked Questions

While we do accept walk-ins based on availability, we highly recommend booking at least 24-48 hours in advance, especially during peak seasons or for packages, to ensure you secure your preferred time and treatment.

We kindly ask that you provide at least 4 hours notice if you need to cancel or reschedule your appointment. Cancellations made with less than 4 hours notice may be subject to a 50% cancellation fee.

Yes, you can request your preference at the time of booking. We will do our best to accommodate your request based on therapist availability.

Please arrive 15 minutes prior to your scheduled appointment. This allows time to complete our consultation form, enjoy complimentary mineral water, and begin your relaxation process before your treatment.

Arriving late will simply limit the time for your treatment, lessening its effectiveness and your pleasure. Your treatment will end on time so that the next guest is not delayed.

Wear comfortable clothing. For body treatments and massages, we will provide you with disposable underwear and a robe or sarong for your comfort and privacy.

Traditional Balinese massage uses a combination of gentle stretches, acupressure, and aromatherapy to stimulate blood flow and relax the body. Deep Tissue focuses on deeper layers of muscle tissue with more intense pressure to release chronic tension and knots.

Yes, we pride ourselves on using high-quality, locally sourced, natural ingredients for our scrubs, wraps, and facials, ensuring a pure and beneficial experience for your skin.

Yes, but please inform us at the time of booking and upon arrival. We offer specific prenatal massages for guests past their first trimester. However, certain treatments like deep tissue or hot stone massages are not recommended during pregnancy.

Tipping is strictly optional but greatly appreciated if you feel you have received excellent service. A standard gratuity is usually between 10% to 20%.

To maintain a peaceful and relaxing environment for all our guests, children under 12 are not permitted in the treatment areas unless they are receiving a specific treatment and accompanied by an adult.

Yes, we have beautifully appointed couple's rooms where you can enjoy treatments side-by-side with your partner or friend.

Yes, gift certificates are available for purchase for any specific treatment, package, or monetary amount. They make a wonderful gift for any occasion.

Yes, most of our treatment rooms are equipped with private en-suite showers, particularly for treatments like body scrubs and wraps.

We accept all major credit cards including Visa, Mastercard, and American Express, as well as cash payments in Indonesian Rupiah (IDR).