Booking & Cancellation Policy
Ensuring peaceful, unhurried treatments for every guest
1. Appointment Requests & Confirmation
All appointments submitted through our website represent reservation inquiries. Your booking is officially confirmed once our reception team messages you back on WhatsApp with confirmation of therapist availability.
2. Arrival Time
We kindly ask guests to arrive 10 to 15 minutes prior to their scheduled treatment time. This allows you to relax, enjoy mineral water and a cold towel, complete a brief consultation, and experience our soothing foot bath ritual without reducing your treatment duration.
3. Late Arrival Guidelines
Arriving late will unfortunately limit the time of your therapy to avoid inconveniencing the next reserved guest. Your treatment will end on time, and full session value applies.
4. Cancellations & Rescheduling
If you need to reschedule or cancel your visit, please inform us via WhatsApp at least 3 hours in advance so we can offer the slot to other guests on our waiting list.
5. Payment Methods
Payment is settled at the spa upon completion of your treatments. We accept Indonesian Rupiah (cash), Visa, Mastercard, and Indonesian QRIS mobile transfers.